Shipping policy
Last updated: 10 October 2026
Everything we sell is packed and dispatched by us from West Melbourne, Victoria.
Where we deliver
We currently deliver within Australia only, including to PO boxes and Parcel Lockers. We are not shipping internationally at this time.
Delivery charges
Orders under $50 — Standard $9.95
Orders $50 and over — Free Standard Shipping
Orders $75 and over — FREE EXPRESS SHIPPING
Orders $125 and over — FREE EXPRESS, plus a complimentary sample pack!
Thresholds are based on your cart total after any discount is applied and before delivery is added. You will see the exact charge at checkout before you pay.
Order processing
We pack orders Monday to Friday, excluding Victorian public holidays. Orders usually leave us within 1 to 2 business days. Orders placed on a weekend or public holiday are packed on the next business day.
During sale periods and in the weeks before Christmas, packing can take a little longer. If we expect a delay on your order we will email you.
Delivery times
Once your parcel is with the carrier, typical transit times are:
Melbourne metro — Standard 1 to 2 business days, Express 1 business day
Sydney, Canberra, Adelaide, Brisbane metro — Standard 2 to 4 business days, Express 1 to 2 business days
Perth, Hobart, Darwin metro — Standard 3 to 5 business days, Express 2 to 3 business days
Regional and remote areas — Standard 5 to 7 business days, Express 2 to 4 business days
These are estimates provided by our carrier, not guarantees. We have no control over the parcel once it is in the carrier's network, and weather, industrial action and peak-season volumes can all add time.
Tracking
We email you a tracking number as soon as your order is dispatched. Tracking can take up to 24 hours to start showing movement. If your tracking has not updated in 5 business days, email us and we will lodge an enquiry with the carrier.
Delivery addresses
Please check your address carefully at checkout. We dispatch to the address you give us, and we cannot redirect a parcel once it has been lodged.
If a parcel is returned to us because the address was incorrect or incomplete, we will refund the cost of the products but not the original delivery charge, and a new delivery charge will apply to resend it. If a parcel is returned to us through our error or the carrier's, we resend it at our cost.
Missed deliveries
If nobody is home, the carrier will either leave the parcel in a safe place or leave a card for collection from a nearby outlet. Parcels are generally held for 10 business days before being returned to sender. If a parcel comes back to us unclaimed, we will contact you to arrange redelivery at your cost.
If you have asked the carrier to leave parcels unattended through their own delivery preferences, we cannot take responsibility for a parcel that goes missing after it has been marked delivered.
Lost or damaged parcels
If your parcel has not arrived well outside the estimates above, or it turns up damaged, email hello@supercanin.com.au with your order number. We will investigate with the carrier and replace or refund your order. You are not expected to chase the carrier yourself, and this does not affect your rights under the Australian Consumer Law — see our Refund Policy.
Storing your treats
Our treats are air-dried, so they travel well and do not need refrigeration. Once your parcel arrives, keep the pack sealed in a cool, dry place out of direct sunlight.
Contact us
Email hello@supercanin.com.au, Monday to Friday. We aim to reply within 1 business days.